Warranty and service

Product warranty

Every product is new and genuine and is covered by its manufacturer warranty. The warranty period for each model is stated in the quotation and the documents delivered with the product.

The warranty does not cover

Damage from misuse, drops, water or other liquids, and natural disasters
Products that have been modified or repaired by anyone not authorised
Consumables such as labels and ribbons, and parts that wear out with use

After-sales service

Before you buy

Advice

Help choosing the right model and accessories, with spec comparisons.

On delivery

Getting started

Guidance on installation and basic setup so you can start right away.

After the sale

Repairs and claims

First-line troubleshooting and coordination of repairs or claims with the manufacturer service centre.

Contact our team

How to request a repair or claim

Contact us by phone, email or the contact form with the model, serial number, tax invoice number and what is happening.
Our team checks the problem and suggests anything you can fix right away.
If the device needs a repair, we tell you how to send it and coordinate with the service centre.
We report the result and return the device once it is repaired.

Request a repair online

Tell us about the device and the problem and get a job number right away. Our service team will contact you within one business day.

Request service